プライバシーポリシー (Privacy Policy)

Privacy Policy

UPSIDE GOLF LLC (hereinafter referred to as "the Company") deeply recognizes the importance of our customers' personal information and, in compliance with the "Act on the Protection of Personal Information," will handle our customers' personal information safely and appropriately in accordance with the following Privacy Policy.

1. Definition of Personal Information

In this policy, "personal information" refers to information about a living individual as defined by the Act on the Protection of Personal Information (name, date of birth, and other information that can identify a specific individual), as well as information such as address, email address, telephone number, purchase history, IP address, and Cookie information used in conjunction with a specific individual.

2. Collection and Purpose of Use of Personal Information

The Company collects personal information to the necessary extent by lawful and fair means when customers purchase products or make inquiries. The collected personal information will be used only for the following purposes:

• Order confirmation and inquiry
• Product shipping and contact regarding shipping (including consignment to shipping companies)
• Responding to inquiries
• Information about campaigns, new products, and services offered by the Company (e.g., email newsletters)
• Providing services tailored to customers (e.g., spec management for custom club production)
• Analysis for service improvement and enhancement
• Other matters incidental to or related to the Company's business

3. Management and Protection of Personal Information

The Company will appoint a manager responsible for the management of personal information and implement appropriate and strict security measures (such as SSL communication encryption) to prevent unauthorized access, loss, destruction, alteration, and leakage.
In addition, the Company will establish internal regulations for the protection of personal information for employees who handle personal information and provide appropriate education and supervision.

4. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without the customer's consent, except in the following cases:

• When required by law (including requests from public institutions such as courts and police)
• When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the consent of the individual
• When providing information to business contractors (shipping companies: Sagawa Express, Japan Post, etc., payment processing companies) to the necessary extent for product shipping and payment processing
• When personal information is provided in connection with the succession of business due to merger or other reasons

5. Cookies, Ad Delivery, and Access Analysis

The Company may use cookies to provide better service to customers. A cookie is a mechanism that stores usage history, etc., transmitted and received between the browser and the server when a web page is used, on the customer's computer.
Customers can refuse to accept cookies by changing their browser settings, but in that case, some functions of this site may become unavailable.

[Third-Party Services Used]
The Company uses services provided by the following third-party companies (Google Tag Manager, Google Analytics, Google Ads, Yahoo! Ads, etc.) to analyze site usage and display the Company's advertisements on various websites on the internet.
As a result, these third parties may obtain and use cookie information, etc., from customers who visit this site.

• Google (Google Analytics / Google Ads)
  For Google's privacy policy and opt-out settings, please refer to Google's official website.
  Google Ad Settings
• Yahoo! JAPAN (Yahoo! Ads)
  Information obtained by Yahoo! JAPAN is handled in accordance with its privacy policy. Customers can stop the use of their information for ad delivery from the following page.
  Yahoo! JAPAN Behavioral Targeting Ad Opt-Out

6. Disclosure, Correction, and Deletion of Personal Information

If a customer requests disclosure, correction, suspension of use, or deletion of their personal information, we will verify their identity and respond promptly within a reasonable scope.

7. Contact Information

Inquiries regarding the personal information protection policy and consultations regarding the handling of personal information are accepted at the following contact point.

Established: X Day, X Month, 2024