Frequently Asked Questions (FAQ)

Please enter your desired specifications in the "Remarks" field when placing your order.
If you are unsure how to fill it out, or if you require complex customization, please contact us by phone or email before or immediately after placing your order.
(If no instructions are provided, we will assemble the club to our standard specifications.)

Yes, we will accommodate your request as much as possible, but due to variations in individual heads and grips, and shaft characteristics, it may not be physically possible to achieve the exact desired value.
In such cases, we will adjust to the "closest possible value" to your request. If a precise value is essential, please consult us in advance.

The "sleeves" included with the shaft sleeves we handle are not genuine manufacturer products, but rather high-precision compatible products (aftermarket parts).
Please rest assured that there are no issues with their function or performance.

We also accept reshafting and repairs with customer-provided parts, but the round-trip shipping costs will be borne by the customer.
Additionally, for items purchased from other stores or used parts, you will need to agree to a disclaimer regarding the risk of damage during the work. Please contact us by email first.

Please inform us of your desired work (head name, shaft name, grip, etc.) via email or the inquiry form. We will reply with an estimated quote.

[Standard Products] Cancellations are possible before shipping.
[Custom/Processed Products] For the following services, cancellations are not accepted after order confirmation (after manufacturer order or work commencement):
・Repair service / Plating / Color customization / Shafts with sleeves installed / FROM USA products

[In-stock items] Usually shipped within 4 business days after payment is completed.
[Custom/取り寄せ] Varies depending on the workshop's busy schedule and manufacturer stock (typically 1 to 2 weeks).
If you are in a hurry or would like to know a specific delivery date, please inquire in advance.

Our website's stock is linked to our store's inventory, so even if an item is shown as available on the page, it may be out of stock depending on the timing.
In such cases, we sincerely apologize, but we may contact you by email and cancel your order.

Please check the missed delivery notice and request redelivery from the shipping company within the specified period.
In the unlikely event that an item is returned to our store due to long-term absence or refusal to accept delivery, a flat fee of 2,000 JPY per order (round-trip shipping and handling fees) will be charged.
If you wish for redelivery after the item has been returned, the actual shipping cost will be borne by the customer.

Yes, we also ship internationally. However, delivery may not be possible to certain countries or regions, or additional shipping charges may apply.
In addition, customs duties and other charges incurred during customs clearance will be the responsibility of the customer.
Yes, we ship internationally. Customs duties and taxes are the responsibility of the customer.

We send a "shipping confirmation email" when your order is dispatched. You can check the delivery status on each shipping company's website using the "tracking number (inquiry number)" provided in that email.

As a general rule, the following documents can be used as official receipts for tax purposes:
・Credit card: "Statement of Use" issued by the card company
・Bank transfer: "Transfer receipt" issued by the financial institution
・Cash on delivery: "Delivery slip (receipt)" from the delivery company

*If you require a receipt issued by our store, please specify in the remarks field when placing your order. We will issue a receipt clearly stating "payment method (e.g., credit card payment)" as the description (revenue stamps will not be affixed).

If you do not receive an automatically sent email within a few minutes after placing your order, the following possibilities exist:
・It may have been filtered into your spam folder
・There may be an error in your registered email address
・You may have blocked receipt of emails due to mobile carrier payment settings (please allow emails from @upsidegolfjapan.com)

If you do not receive a confirmation email, please contact us via the inquiry form.

[Customer's convenience (e.g., difference in image)]
Refunds are not possible. Exchanges are only possible if the item is unopened, unused, and you contact us within 7 days of receiving the product, with the customer bearing the round-trip shipping costs.

[Defective product/Incorrect delivery]
Please contact our store promptly. We will exchange it for a new item (or refund) at our expense.

※Returns and exchanges are not accepted in the following cases:
・Used items, items with tags or shrink wrap removed
・Custom order products, processed products
・Reasons such as incorrect size, no longer needed, etc.

Gift wrapping is possible for some small items and accessories.
If you wish to have an item gift-wrapped, please specify it in the remarks column when placing your order, or contact us in advance. (Large items such as clubs may be simple packed.)