Payment Options
Credit Card Payment
The following card brands are accepted:
- PayPay Card / Visa / Mastercard / JCB / Diners Club / American Express
*Your credit card number is sent directly to the card company without going through the ordering store, ensuring security.
*Our store displays prices inclusive of consumption tax.
*Payment fee: 0 yen
Other Payment Methods
Deferred payment (convenience store/financial institution) and other options are available.
If you choose credit card payment, settlement will be completed after the product is shipped.
For the actual withdrawal date, please check the closing date and payment date of your respective credit card company.
Shipping and Delivery
| Delivery Company | Sagawa Express / Japan Post (Yu-Packet) |
|---|---|
| About Shipping Fees |
Free shipping for purchases of 10,000 yen (tax included) or more (However, this applies to one package only, and excludes Hokkaido, Okinawa, and remote islands) ■Yu-Packet (Mail Service) 290 yen nationwide (0 yen for purchases of 10,000 yen or more) ■Courier Service Shipping fees vary depending on the order content. We will notify you in the "Order Confirmation Email," so please be sure to check it. |
| Special Shipping Items |
[Items with Separate Shipping Fees] Items with "[Separate Shipping Fee]" in the product name will have different shipping fees than regular items. We will inform you of the revised shipping fee after receiving your order. [Items Requiring Shipping Quote] Items with "[Shipping Quote Required]" in the product name will have different shipping fees depending on the delivery region. We will contact you after providing a quote. |
| Delivery Time |
In-stock items: We will ship within 4 business days after sending the order confirmation email. *Excluding items requiring processing, pre-payment, or pending post-payment review. Manufacturer取り寄せ商品： After placing the order with the manufacturer, we will notify you by email as soon as the delivery date is known. |
⚠️ To customers in Hokkaido, Okinawa, and remote islands (Please read carefully)
For customers in Hokkaido, Okinawa, and remote islands, due to system limitations, additional shipping fees are not included at the time of order.
- After your order is confirmed, we will send you an "Additional Shipping Fee Confirmation Email."
- After you reply to the email and consent to the additional shipping fee, we will arrange for shipping.
※Please note that if we do not receive a reply within one week after sending our email, your order will be "cancelled."
Handling of Long-Term Absence / Refused Delivery
If an item is returned to us due to reasons such as expiration of storage period or refused delivery without legitimate reason, we will charge the following fees:
A flat fee of 2,000 yen per order
(Breakdown: shipping fee, cash-on-delivery fee, packaging material costs, handling fee for product return)
*Even for items under a free shipping campaign, the above amount will be charged as actual costs.
[In case of long-term absence]
The storage period for packages with Sagawa Express and Japan Post is 7 days from the date of the first missed delivery notice.
If the package exceeds the storage period, is returned to our store, and the order is canceled, the above fee (2,000 yen) will be charged.
[If you wish for redelivery of a returned item]
If you wish for redelivery, the payment method will be changed to [Bank Transfer].
Round-trip shipping fees and redelivery shipping fees will be borne by the customer. (Shipment will occur after confirmation of payment)
Returns, Exchanges, and Warranty
Applies only to unopened and unused products that are contacted by email or phone within 7 days of product arrival.
*Under no circumstances can we accept returns without prior notice.
*After receiving return instructions, please return the item within one week.
In case of customer's convenience (e.g., difference in image, mistaken order)
| About Refunds |
[Conditions] Unopened and unused, contacted within 7 days of arrival. [Refund Amount] Full product price [Shipping Fee] Customer's responsibility |
|---|---|
| About Exchanges |
[Conditions] Unopened and unused, contacted within 7 days of arrival. [Shipping Fee / Re-shipping Fee] Customer's responsibility *If it is not possible to arrange for the same product, we will process a refund. |
In case of product defect / initial defect
| About Refunds |
[Conditions] Regardless of use, contacted within 7 days of arrival. [Refund Amount] Full product price [Shipping Fee] Store's responsibility |
|---|---|
| About Exchanges |
[Conditions] Regardless of use, contacted within 7 days of arrival. [Shipping Fee / Re-shipping Fee] Store's responsibility *If it is not possible to arrange for the same product, we will process a refund. |
Returns and exchanges cannot be accepted in the following cases:
- Color or shape differed from what was imagined.
- Mistake in ordered product, color, size, or specifications.
- Used products, or products with tags, plastic, or shrink wrap removed.
- Products with lost warranty cards (excluding products without warranty cards).
- Size did not fit.
- No longer needed.
Contact & Return Address
UPSIDE GOLF LLC
644-1 Miyahara, Ichinomiya-machi, Chosei-gun, Chiba 299-4312
Phone lines may be busy, and you may experience long wait times.
For a quicker response, please contact us via the form below.
