Legal | UpsideGolf

Notation based on the Act on Specified Commercial Transactions

Seller	UPSIDE GOLF LLC
Chief Executive Officer	Hiromi Maruyama
Postal Code	〒299-4312
Address	644-1 Miyahara, Ichinomiya-machi, Chosei-gun, Chiba
Phone Number	050-8896-0889 ※Please note that we are often unable to answer the phone while working or serving customers, so inquiries should generally be made via the inquiry form or email.
Email Address	contact@upsidegolfjapan.com
Selling Price	The amount stated on each product page (tax included) ※For access from overseas, the amount converted based on the exchange rate may be displayed.
Other necessary charges besides the product price	1. Shipping Fee ・Free shipping for purchases of 10,000 yen (tax included) or more (excluding Hokkaido, Okinawa, and remote islands) ・Yu-Packet: 290 yen nationwide flat rate ・Delivery service: Varies by region (Please check the order confirmation screen for details) 2. Other Fees ・For bank transfers, etc.: Transfer fee ・For returns due to expired storage period: Return and re-shipping administrative fee (2,000 yen flat rate) 3. Customs duties/Import taxes (for international shipping) For shipments outside Japan, customs duties and import taxes may be incurred in the recipient country. These will be borne by the recipient (customer).
Payment Methods	・Credit cards (Visa, Mastercard, American Express, JCB) ・Shop Pay, Apple Pay, Google Pay ・PayPay (online payment) ・Deferred payment (Paidy) ・Other payment methods displayed on the Shopify checkout screen
Payment Due Date	Credit Card / Online Payment: Payment will be finalized at the time of order confirmation. Deferred Payment / Others: Payment due date will be based on the terms and conditions of each payment company.
Product Delivery Time	In-stock products: After order confirmation (or payment confirmation for pre-payments), products will usually be shipped within 4 business days. Back-ordered / Made-to-order (custom) products: After ordering from the manufacturer or after assembly is completed, we will notify you of the delivery date separately via email.
Returns and Exchanges	■ Returns/Exchanges due to customer's convenience Only "unopened and unused items" within 7 days of product arrival are eligible. The round-trip shipping fee will be borne by the customer. ■ In case of defective products or incorrect delivery Please contact us within 7 days of product arrival. We will promptly replace or refund the product at our expense for shipping and handling fees. ■ Exceptions (Non-returnable) ・Products processed according to customer's specified specifications, such as custom clubs ・Used products, products with tags removed ・Products that have passed 8 days or more since arrival
Sales Quantity	There is no specific limit, but if there is a restriction on the product page, that quantity will apply.
Trade Name or Service Name	UPSIDE GOLF

Last updated: January 31, 2025

▼ About Our Returns, Exchanges, and Cancellation Policy

【Important】Returns and Exchanges Due to Customer Convenience

In no circumstances will we accept returns or exchanges without prior contact.
Please contact us by email within 7 days of product arrival.
We will send you "Return Guidance," after which please proceed with returning the product within 1 week.

▼ Returns/Exchanges Not Accepted Under Any Circumstances for the Following Cases

Difference in Image (e.g., color or shape differs from what was expected)
Order Mistakes (e.g., incorrect size, club number, loft, flex, or other specifications)
Used Products (including trial use)
Opened Products (protective vinyl, shrink wrap, tags removed)
Loss or damage of accessories (e.g., warranty card, head cover)
Manufacturer custom products, build-to-order products, products with special shafts
More than 8 days have passed since the product arrived
※Please report initial defects within 7 days after delivery completion.
Defects reported after this period will be handled according to each manufacturer's standards (repair or replacement).
The product is not in the condition it was shipped in
※If processing, adjustments, or modifications by the customer or another store are found, the warranty will be void.
The product is no longer needed due to customer circumstances

※Please note that golf products are considered "used (second-hand)" once the "shrink wrap (transparent film)" has been removed.

▼ Handling of Long-Term Absence or Refusal to Receive

If a product is returned due to expiration of storage period or refusal to receive without justifiable reason,
a flat fee of 2,000 yen will be charged per order.
(Breakdown: round-trip shipping, cash-on-delivery fee, packing materials, administrative fees, etc.)

※Even for products with "free shipping," we actually bear the shipping cost, so the above amount will be charged.
※The storage period for Sagawa Express and Japan Post parcels is 7 days from the date the initial absence notice was delivered.

▼ If You Wish for Redelivery After Return

If you wish for a returned product to be reshipped, the payment method will be changed to [Bank Transfer].
In this case, the "round-trip shipping fee + reshipping fee" will be borne by the customer.

※Shipment will be made after payment confirmation.
※Since inventory is reset once the product is returned, the product may be out of stock when you request reshipment. Please be aware of this in advance.

INFORMATION

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